Frequent Questions
At Prosperity Housing Group, we understand that finding the right supported living service or referring someone who needs it, can feel overwhelming. That is why we have put together is list of frequently asked questions to make the process as clear and straightforward as possible.
Whether you are a prospective service user, a support worker or referrer, a local authority partner, or simply someone looking to find out more about what we do, our FAQs are designed to give you the answers you need quickly and confidently.
From understanding who we are and where we operate, to learning about our referral process and the support our service users receive, we have covered the questions we are asked most often so you do not have to wait to get the information that matters.
Can't find what you're looking for?
Our team is always happy to help. Reach out to us directly at info@prosperityhousinggroup.co.uk or call us on 07748 124316 and we will do our best to assist you as quickly as possible.
01. What is Prosperity Housing Group?
Prosperity Housing Group is a supported living provider operating across England. We provide safe, stable, and supportive accommodation for vulnerable individuals, including those experiencing homelessness, mental health challenges, substance misuse recovery, or other complex needs. Our mission is to empower service users to rebuild their lives and work toward independent living through person-centred support and quality housing with support.
02. Where are Prosperity Housing Group's locations?
We currently operate across six key locations in England:
Birmingham Central Office 07748 124316/03337729464 info@prosperityhousinggroup.co.uk
Leicestershire Serenity House 0333 360 6408 serenityhouse@prosperityhousinggroup.co.uk
Enfield Gillashouse 020 335 53410 Gillashouse@prosperityhousinggroup.co.uk
West Sussex Sylvesters House 0333 772 3438 SylvestersHouse@prosperityhousinggroup.co.uk
Medway Peace House 01474 368145 peacehouse@prosperityhousinggroup.co.uk
Liverpool BeaconHouse@prosperityhousinggroup.co.uk
01514528670
Haringey. keisha.empson@prosperityhousinggroup.co.uk 0330 133 1770
The Royal Borough of Greenwich Peonyhouse@prosperityhousinggroup.co.uk 033 3049 0681
03. Who can be referred to Prosperity Housing Group?
We support adults who have a mental health diagnosis and may be experiencing one or more of the following:
Mental health difficulties
Substance misuse recovery
Leaving mental health institutional settings
Offending history or post-prison resettlement
Social isolation or vulnerability or medication management
Each location may have specific eligibility criteria. Please contact the relevant house directly to discuss suitability before submitting a referral.
04. How does the referral process work?
Our referral process is straightforward and designed to be as accessible as possible for referrers and prospective service users alike:
Make Contact — Reach out to the relevant location by phone or email, or contact our Birmingham central office at info@prosperityhousinggroup.co.uk if you are unsure which location is most appropriate
Complete a Referral Form — You will be asked to provide key information about the individual, including their support needs, current circumstances, and any risk factors
Assessment — Our team will review the referral and assess suitability and available capacity
Decision & Confirmation — You will be notified of the outcome, and if accepted, a move-in date will be arranged
Move-In & Support Plan — On arrival, a personalised support plan is created with the service user to identify goals and the support required
05. Who can make a referral?
Referrals can be made by:
Local authorities
Social workers
NHS and mental health teams
If you are unsure whether you can make a referral or whether someone meets our criteria, please do not hesitate to get in touch with your nearest location and a member of our team will be happy to advise.
06. What support do individuals receive at Prosperity Housing Group?
Our supported living service goes beyond simply providing a roof over someone's head. Depending on the location and individual need, individuals can access:
Key working and one-to-one support sessions
Assistance with benefits, finances, and budgeting
Help accessing health and mental health services
Life skills development (cooking, cleaning, managing a tenancy)
Employment, education, and training signposting
Substance misuse support and recovery pathways
Community engagement and social inclusion activities
Move-on planning to support transition to independent living
Our goal is to ensure every individual has the tools and confidence to sustain their own tenancy in the future.
07. Is Prosperity Housing Group regulated and inspected?
Prosperity Housing Group is committed to providing high-quality, safe, and compliant supported living service. We work in line with relevant CQC legislation, safeguarding frameworks, and local authority requirements. Our properties are maintained to a good standard and our staff are trained in safeguarding, support planning, and housing management.
If you have a concern, complaint, or would like information about our regulatory standing, please contact us at:
📞 07748 124316
✉️ info@prosperityhousinggroup.co.uk
We take all feedback seriously and are committed to continuous improvement for the benefit of our service users and partners.
